Focus on customer needs and create value for them.

 

KEDACOM has set up a professional, standard and diversified nationwide service system, and provides efficient, quick and complete support care for customers with service outlets throughout China and overseas markets.

 

As service system, the headquarters are configured with a pre-sales support center, a customer service center, a spare parts supply center, and a training & certification center, to support core services throughout China. Regional service centers are established in the individual branches to serve provincial and regional markets. Within an hierarchical management of experienced engineers and experts, the service system covers network planning, engineering and solution designs, after-sales service, training, certification and many other fields throughout the full process of the planning, implementation and operation of customer’s environment.

 

Enriched of complexe service solutions and industrial experiences, KEDACOM help customers in the best combination of applications and network.

 

Secured by an advanced project management system, KEDACOM makes efficient planning, organization, guidance and control of projects to implement proper planning and design of customer’s network engineering.

 

The centralized customer service center of KEDACOM uses telephone hotlines 800/400 and E-mails to manage after-sales consultations and fault reports and provides customers with remote step by step guidance as well.

 

Under the practice of a standard and professional customer training & certification system, KEDACOM helps customers in cultivation of professional maintenance personnel to ensure normal daily operations of their network.